Help

Winly is a loyalty platform that turns ordinary in-person purchases into a chance to win cashback. You buy from a partner business, they record your sale on Winly, and once their part is settled you make a quick prediction on the Winly app. If your pick wins, the cashback is sent directly to you.

Open winlyonline.com, enter your mobile phone number, and verify the code we send you. That phone number is your identifier across Winly: providers record sales against it, and that is also how you receive notifications and cashback payouts.

Winly is free for customers. You only ever pay the partner business for what you bought from them, using whatever method they accept.

Buy from a Winly partner in person. Give them the phone number you signed up with so they can record the sale. After they settle their part with Winly, you will get a notification inviting you to make your pick. If your pick wins, you earn cashback as a percentage of the sale.

Your invitation goes out only after the Provider has remitted the commission they owe Winly on your sale and we have confirmed it. If it has been a while, the most common reason is that the Provider has not yet settled. Give it a little time; if it does not come, contact us and we will look into it.

A game pick is a short prediction you make on the Winly app within a fixed game window. Each game has two matches, and you pick one outcome per match. If your picks win, you earn cashback.

You do not lose your entitlement. If you cannot pick during a given window, you are automatically eligible to pick in the next available game with the same entitlement.

No. Once you submit a pick it is locked. This keeps the game fair for everyone.

Each Provider chooses a cashback percentage. The percentage in effect when the Provider records your sale is "snapshotted" onto that sale and used to compute the cashback if your pick wins. Later changes do not affect older sales.

When your pick wins, your cashback is sent directly to you. You will see the payout confirmed in the app, and we will notify you the moment it is on its way.

Cashback payouts are usually processed within one working day after your pick is resolved as a win.

Just keep the phone number on your Winly account up to date, since that is how we identify and reach you for payouts. We will let you know in the app if we ever need anything else.

Write to support@winlyonline.com from the email on file or from the old number if it is still reachable. We will help you move your history and entitlements to the new number after verification.

Contact us at once at support@winlyonline.com. We will pause activity on the account while we investigate.

Email support@winlyonline.com from the number or email on file and ask us to close it. If you have any cashback owed to you, we will pay it out before closing the account.

Tell the Provider as soon as you can; they can submit a correction request through their dashboard. If the Provider is unresponsive, write to us at support@winlyonline.com with the date, amount, and venue. We will investigate.

That is something to resolve with the Provider directly: Winly is not the seller. Providers are required to respond to complaints we forward within 48 hours, so if the Provider does not respond to you, let us know and we will escalate.

Yes. Visit become a Winly partner to apply. We will review your details and get back to you.