Help

Winly is a marketplace that turns every order into a chance to win real cashback. You can browse restaurants and other partner venues on our app, place an online order for delivery or pickup, or pay in person at a partner venue. After your order is paid, you get to make a short prediction on the Winly game. If your pick wins, cashback lands in your Winly wallet.

Open winlyonline.com, enter your mobile phone number, and verify the code we send you. Your phone number is your identity across Winly: it is how we recognise you when you order, when a partner records a sale in person, and when it is time to send your cashback.

Winly is free for customers. You only pay the partner venue for what you ordered (food, service, delivery fee, etc.). You never pay a fee to Winly.

Use the search icon in the top bar, browse the category tiles on the homepage, or scroll through the "Featured places" row. If you turn on location sharing, we prioritise venues near you and hide ones that do not deliver to your area.

Open a restaurant, add items to your cart, then hit the cart button to review. You will pick between delivery and pickup, choose (or add) a delivery address if delivery, review the total, and choose a payment method. Confirm to place the order.

No. Each order is with one venue. Switching to a different restaurant while items are in your cart will ask you to clear the cart first.

Once you have paid, orders are final and cannot be modified from the app. If something is wrong, contact the venue directly (their phone number is on your order page) as soon as possible. If they cannot help, write to support@winlyonline.com with your order number.

Delivery is handled by the venue’s own driver. Winly connects you to the venue but is not the delivery operator. For questions about your driver or a running delivery, the venue is the fastest contact.

The venue sets its own delivery pricing. On the checkout page you will see the driving distance from the restaurant to your address and the applicable fee (either a flat rate or a tiered fee based on distance). The fee is charged in addition to the food total and is paid to the venue, not to Winly.

We check that automatically when you pick a delivery address at checkout. If you are outside a venue’s delivery range you will see an "outside delivery area" message and you can either switch to pickup or pick a different address.

Yes, whenever the venue offers pickup. Choose "Take-away" at the top of the checkout sheet. You will not be charged a delivery fee and you can collect the order at the venue when it is ready.

At checkout you can pay with Whish Money if the venue has Whish payments enabled. If the venue is a pay-when-you-arrive place (or you chose pickup at a cash-on-pickup venue), the payment happens in person when you collect or when the driver hands over the order.

No. When you pay with Whish we redirect you to Whish’s own hosted checkout to complete the payment. Your Whish credentials and card data never touch Winly.

Your orders live under the wallet menu in the top bar ("My orders"). Tap an order to see items, delivery address, total, and status.

Each Winly game is a short prediction on two upcoming matches. You pick one outcome per match. If both picks win, you earn cashback on your order. The percentage you earn is the one the venue had in effect when your order was placed (the loyalty tier you had climbed to at that moment).

Every venue chooses their own cashback tier ladder. Some venues go up to 100% cashback (the whole order refunded to your wallet if your picks win). You can see the ladder on each venue’s card on the homepage and on the venue page itself.

It is the tier system some venues offer to reward returning customers. The more you order at a venue, the higher up their ladder you climb, and the higher the cashback percentage on your NEXT winning pick. Some venues offer a flat rate instead of a ladder.

Your invitation is sent as soon as we register your paid order. If a game window is open you will pick right away; if the current game is closed for picks, your pick is queued for the next one and we will email a one-tap link the moment it opens.

You do not lose your entitlement. Every paid order stays eligible for the next game that opens, and we will email you when it does.

No. Once you submit a pick it is locked. This keeps the game fair for everyone.

When your pick wins, we send the cashback directly to your Whish Money number. Make sure your Whish number is set in your profile so we can pay you out the moment your win is confirmed.

Cashback payouts are usually processed within one working day after your winning pick is resolved.

Just keep the phone number on your Winly account up to date and add your Whish Money number in your profile. We will let you know in the app if we ever need anything else.

Write to support@winlyonline.com from the email on file or from the old number if it is still reachable. We will help you move your order history and cashback entitlements to the new number after verification.

Contact us at once at support@winlyonline.com. We will pause activity on the account while we investigate.

Email support@winlyonline.com from the number or email on file and ask us to close it. If you have any cashback pending, we will pay it out before closing the account.

Contact the venue directly first (their number is on the order page). Venues are best placed to fix or refund an individual order. If they do not respond or if the resolution is not fair, forward the details to support@winlyonline.com with your order number and we will escalate.

Call the venue first. They dispatched the driver and can trace them fastest. If you cannot reach the venue, contact us and we will step in.

Give it a minute or two. Payment status can take a moment to settle from Whish. If it still says unpaid after 5 minutes, refresh the orders page. If it persists, contact support with your order number and we will investigate.

Yes. Visit become a Winly partner to apply. We will review your details and get back to you within a few working days.