Terms of Service

Winly is operated by Winly Technologies Ltd, a company registered in England and Wales under company number 17217900, with a registered office at 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. In these Terms, "Winly", "we", "us", and "our" mean Winly Technologies Ltd. The Winly platform is available at winlyonline.com and its provider and admin subdomains.

Winly is a two-sided marketplace with a loyalty layer on top.

On the marketplace side, we let you browse partner venues ("Providers") and place orders online (for delivery or pickup). You pay for the order using a payment method the Provider accepts (typically Whish Money, or cash on arrival). The Provider prepares your order and delivers it (using their own driver) or hands it to you at their venue.

On the loyalty side, once your order is paid, you are invited to make a short prediction in the Winly game. If your picks win, you earn cashback equal to a percentage of your order’s value (see section 5). Cashback is paid to your Whish Money number.

You can also earn cashback on in-person purchases when a Provider records the sale against your phone number at their venue. The same game and payout mechanics apply.

Winly is not the seller of the goods or services you buy through the platform.The sales contract for what you order is between you and the Provider. Winly is not the delivery operator either. Delivery is handled by the Provider’s own driver. Winly is the technology platform that connects you and the Provider and settles the associated commissions and cashback payouts.

You must be at least 18 years old to use Winly. You register with your mobile phone number, which is your identifier across the platform. Keep your account details accurate and your access credentials private. You are responsible for activity under your account. Notify us immediately at support@winlyonline.com if you suspect unauthorised access.

When you place an order through Winly, you enter into a direct sales contract with the Provider for the items you ordered. Winly collects payment on the Provider’s behalf where the Provider has enabled Winly-integrated payments (currently Whish Money), or you pay the Provider directly at pickup / on delivery if that is the option you chose.

The Provider is responsible for the accuracy of item descriptions, pricing, availability, preparation, and delivery timing. Delivery fees are set by the Provider and are shown to you at checkout before you confirm your order. Delivery is performed by the Provider’s own driver.

All sales are final. Once you have paid, orders cannot be cancelled or modified through Winly. If the order arrives wrong, is late, or fails to arrive, contact the Provider first (their number is on your order page). Where a resolution is not reached, contact us at support@winlyonline.com with your order number and we will escalate. In limited cases, Winly may issue a refund or wallet credit at our discretion after investigation.

The Winly game is a prediction on two upcoming matches. After each paid order (online or in-person), you are entitled to make picks in the next game window. If both picks win, you earn cashback equal to the Provider’s applicable percentage AT THE TIME OF YOUR ORDER (the loyalty-tier snapshot on the order), multiplied by the order’s value excluding any delivery fee.

Providers set their own cashback percentages, either as a flat rate or as a loyalty ladder that grows as you return. The percentage in effect when the order was placed is fixed for that order and does not change if the Provider later adjusts their rate.

One pick per order, per game. Picks cannot be changed once submitted. If you cannot pick during the current window, your entitlement rolls forward to the next available game automatically.

Cashback payouts are sent to the Whish Money number on your profile. Payouts usually complete within one working day of the game being resolved. We may hold a payout while we complete an identity check where the amount or activity warrants one; we will explain the reason and next steps in the app if we do.

The game and cashback payouts are void where prohibited by law. Winly reserves the right to disqualify picks that appear to be the result of fraud, abuse, or coordinated manipulation, and to withhold cashback pending investigation.

You agree not to:

• register multiple accounts to game the cashback system;
• impersonate someone else or use another person’s phone number without permission;
• upload harmful or illegal content, or interfere with the platform’s operation;
• scrape, reverse-engineer, or resell the platform or its data;
• abuse Providers, drivers, or Winly staff, or coordinate chargeback fraud;
• use the platform in a way that breaks the laws of Lebanon or of any other jurisdiction where you are located.

We may suspend or close accounts that violate these rules, and withhold cashback that appears to be the result of the violation.

Providers who list on Winly agree to fulfil the orders you place (or to record and honour in-person sales), to keep their menus and prices accurate, to deliver at the promised quality, and to respond to complaints Winly forwards within 48 hours. Providers set their own commission and cashback percentages within limits Winly agrees with them.

Winly makes the platform available on an "as is" basis. We do not warrant that the platform will be uninterrupted or error-free. We are not responsible for the quality of Provider goods or services, for a driver’s conduct or timeliness, or for the outcome of any specific game beyond running the game fairly according to its rules.

To the extent permitted by law, Winly’s total liability to you for any claim arising out of your use of the platform is limited to the greater of (a) the amount of cashback owed to you at the time of the claim and (b) US$100. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

The Winly name, logo, and the platform’s design and code are owned by Winly. You get a personal, revocable, non-transferable licence to use them as they appear in the platform. You do not get the right to reproduce, distribute, or create derivative works from them.

You can close your account at any time by writing to support@winlyonline.com. If you have pending cashback, we will pay it out before closing the account.

We may suspend or close an account without notice if we reasonably believe the account has violated these Terms, is being used for fraud, or is putting the platform, Providers, or other users at risk.

We may update these Terms from time to time. If a change materially affects your rights or obligations, we will tell you in the app or by message before it takes effect. The "Last updated" date at the top of this page always reflects the current version.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. Where you interact with a Provider located in Lebanon, the Provider is subject to Lebanese consumer-protection laws for that transaction. Disputes between you and Winly that cannot be resolved by contacting support are subject to the exclusive jurisdiction of the courts of England and Wales, unless a mandatory local law provides otherwise.

All questions about these Terms go to support@winlyonline.com. Postal mail can be sent to our registered office in section 1.